Let’s Get Started

Just fill out the quote form on our site and a Mello representative will be in touch within 1-2 business days.

1. For each order we confirm the product + quantities, if a Design Sprint is needed or not, then send an invoice for the items needed.
2. After we receive the invoice payment, we prep the order for proofs or schedule the Design Sprint then proof after the project is over.
3. Once proofs are approved we send to production, if doing a Bespoke order we’ll share a first production sample. We do not include samples for Quick Custom decorating orders.
4. We complete production then ship to you!
5. After production, we start brainstorming what other products would do well in your merch line.

• 2-4 weeks for Quick Custom Projects 
• 2-4 months for Bespoke Projects 
• 2-8 weeks for Design Sprints

We include samples with all Bespoke orders after placing the order. We do not offer samples for our Quick Custom Products/Services but can help in assisting that you’re picking the best option for you.

All final pricing is dependent on the design, product, shipping location, and quantities for the order – however you can find general pricing in our catalog.

Yes, all payments are due prior to projects starting – both for design and production.

We offer Net Terms to select clients and previous clients with frequent + positive payment history.

Our production headquarters are in the St.Elmo area of Austin, Texas however we ship to clients around the globe.

We will be opening availability for storage + fulfillment clients after 5/1/2026.

Just contact your rep in a new thread and they’ll be able to easily place that reorder.

We do offer various packaging for shipping and retail finishing in medium to large minimum order quantities.