Custom merch has a reputation for being slow, confusing, and underwhelming. We built Mello to be the opposite. Our process is designed to remove friction at every step.
The Process
Every project follows a proven, step-by-step workflow designed to keep things moving and eliminate guesswork. From confirming details to production and final delivery, you’ll always know what’s happening, what’s next, and when to expect it. Structured where it matters, flexible where it counts.
Most questions we get come down to fit, expectations, and scope. Before jumping in, it helps to be clear about how we work - and who we’re best suited for - so everyone’s aligned from day one.
Designed for Meaningful Runs
We focus on production runs that justify thoughtful design, sourcing, and quality control.
Minimums typically start at 50+ units for Quick Custom and 100–250+ units for Bespoke programs. If you’re looking for very small quantities, or one-off pieces, we’re likely not the right partner – and that’s okay.
Growth That Stays on Course
Track performance against your goals in real time. Keep every department aligned and ensure your company grows with purpose.
Opportunities Before They Surface
Uncover market shifts and financial signals early. Stay ahead of risks and seize advantages before your competitors even notice.
Why work with us
Higher-End Product Options
From better silhouettes and materials to thoughtful design and finishing details, our work looks closer to retail than promo.
Why work with us
True All-In-One Merch Partner
That means fewer handoffs, better consistency, and a smoother experience for your team as your merch needs grow.
Why work with us
Built for Modern Brands
Our processes are designed to move fast, adapt to change, and support brands that care about quality and long-term brand equity.
How do we work with you?
Just fill out the quote form on our site and a Mello representative will be in touch within 1-2 business days.
What’s your process?
- For each order we confirm the product + quantities, if a Design Sprint is needed or not, then send an invoice for the items needed.
- After we receive the invoice payment, we prep the order for proofs or schedule the Design Sprint then proof after the project is over.
- Once proofs are approved we send to production, if doing a Bespoke order we’ll share a first production sample. We do not include samples for Quick Custom decorating orders.
- We complete production then ship to you!
- After production, we start brainstorming what other products would do well in your merch line.
What’s your turnaround time?
- 2-4 weeks for Quick Custom Projects
- 2-4 months for Bespoke Projects
- 2-8 weeks for Design Sprints
Do you offer samples?
We include samples with all Bespoke orders after placing the order. We do not offer samples for our Quick Custom Products/Services but can help in assisting that you’re picking the best option for you.
What’s your pricing?
All final pricing is dependent on the design, product, shipping location, and quantities for the order – however you can find general pricing in our catalog.
Is payment due upfront?
Yes, all payments are due prior to projects starting – both for design and production.
Do you offer Net Terms?
We offer Net Terms to select clients and previous clients with frequent + positive payment history.
Where are you located?
Our production headquarters are in the St.Elmo area of Austin, Texas however we ship to clients around the globe.
Do you offer order fulfillment/ship direct to customers?
We will be opening availability for storage + fulfillment clients after 5/1/2026.
How do we reorder?
Just contact your rep in a new thread and they’ll be able to easily place that reorder.
Do you offer packaging options?
We do offer various packaging for shipping and retail finishing in medium to large minimum order quantities.
